Frequently Asked Questions
1. What is Urban Dapper Club (UDC)?
Urban Dapper Club is a Men’s Subscription Box with a focus on Men's accessories. Every month we ship out a stylish curated men's fashion products to each of our subscribers. A stylist will handpick 5-6 different men's products, all yours to keep. Typical items will include ties, socks, pocket squares, grooming products & really anything related to making you look dapper! UDC is all about making men look sharp and dapper. Simply subscribe and leave the rest to us. Each month our stylists curate awesome fashionable accessories from many different companies and deliver high quality value right to your doorstep. We are all about helping you build an amazing collection of men’s fashion products. They say it’s the small things in life that count. Urban Dapper Club is here to make sure those small things look really good!
2. How do I join Urban Dapper Club?
Simply click “GET STARTED” and select our plan. Enter your shipping and billing and you’re all set!
3. When do your boxes ship?
Sign up today and we’ll ship this week. Simple and dapper just the way we like it.
Recurring months will be billed on the first and your box will be shipped no later than the 15th.
4. How can I gift urban dapper club subscriptions?
We do 3 month, 6 month, and 12 month gift subscriptions. Simply click "Gift" and select the gift box plan you want to give to your recipient. If you would like to add a personal note in their first box, send us an email with your note or enter it in the text box at checkout!
You can choose if your gift to auto-renews or not. If you did select auto-renew and for whatever reason you wish to cancel, you can simply cancel the subscription at any time. Of course we will continue to send you your prepaid men's subscription box till the current subscription expires.
5. Okay awesome, the subscription is only $28 bucks, but what am I getting?
Urban Dapper Club is a Men's subscription box that provides awesome men's products for our members. Our stylists go out and find high quality companies here in the United States and will handpick 5-6 different men's products, all yours to keep. Typically our items will include ties, socks, pocket squares, grooming products & really anything related to making you look dapper!
6. Are there any shipping fees?
Shipping is FREE in the United States, $8.00 to Canada, and $9.00 every where else!
7. How do I cancel/skip or reactivate my account?
Simply send us an email at [email protected] with your request and you are good to go. You can also login to your profile and skip a box or cancel. Whenever you’re ready to return you can login and reactivate.
Keep in mind that cancellations will not cancel the current order/shipment that you may have! It will simply cancel the auto-renewal. For example, if you cancel a 12 month subscription after 2 months, you will still receive your third tie but your subscription will not be renewed for another 12 months.
8. What's the club's return policy/What if I don't like my products?
We are determined to make your collection of men's products the ultimate Urban Dapper Club collection. UDC strives to make sure that along with our handmade ties, each product we choose and deliver meets our highest quality standards before shipping to the customer. If you receive a tie, pocket square, tie bar, grooming product, or any other accessory that does not meet those standards, simply send us an email at [email protected] and we will make it right for you.